DoubleTree by Hilton Hotel Jackson
+ 69
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Odaları ve fiyatları karşılaştırın
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Hızlı bilgiler
Giriş başlangıcı: | 16:00 |
|---|---|
Son çıkış saati: | 11:00 |
Evcil hayvanlar | Evcil hayvanlara izin verilmez |
Tesis özellikleri
Wi-Fi
Park
Klima
Havuz
Spor merkezi
24 saat resepsiyon
DoubleTree by Hilton Hotel Jackson: değerlendirmeler
Anonim yolcu
Yorum tarihi: 27 Tem 2026
Konaklama tarihi: Tem 2026
It was great - nice rooms, love the cookies, gym was decent and pool was great. Staff was friendly and helpful. They should really add an indoor jacuzzi though.
Çift olarak seyahat eden kişi
Yorum tarihi: 14 Haz 2026
Konaklama tarihi: Haz 2026
Stay At Another Location
This is the worst experience I have had at a Hilton property. First, I checked in electronically and requested a digital key but it never arrived so I had to physically check in at the front desk. None of the staff were very personable at all. When I got to the room, everything appeared clean and in order but when I pulled back the sheets, I found a dark brown substance smeared on the sheets. I called the front desk and they said they would move us to a room across the hall. We gathered and re-packed all our belongings and moved to the new room. The sheets in that room had been changed and were clean, but when my wife walked into the bathroom she observed multiple long black pubic hairs that indicate the floor had not been cleaned very well. The thermostat in the room would not go below 67 and the room temp did not go below 70 all night which made it impossible to get a good night's sleep. Additionally, the room wasn't soundproof and we heard traffic passing by on the highway all night. There was no desk area in the room to set up my laptop and there also was not a clock in the room. There was a brief 15 minute storm that passed quickly, but the staff closed the pools (indoor and outdoor) for the entire evening. On a positive note, the common areas in the hotel were beautiful and the breakfast server provided OUTSTANDING service. I also received good service from the check-out associate. I would not stay at this location again due to poor service by check-in staff and apparent incompetence of housekeeping. If I can observe issues like that, I can only imagine how many surfaces were dirty but not visually obvious.
Otel yanıtı
Yorum tarihi: 18 Haz 2026
Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. I personally received your guest assistance and did submit points for the issues you expressed above! The cleanliness issues were reported to our executive housekeeper immediately that day to be addressed. We also did not see a request put in via our maintenance program for any AC issues or a request for an additional room change concerning the AC. I do want to note our AC thermostats are set to a 3 degree differentiaL, but I did send this to the front desk directly to make sure the request was not submitted to the front desk and a clerk forgot to log it. Additionally, the pool was closed because lightning occurred and this is our safety protocol, but I sent this to our chief engineer to investigate how long storms lasted with lightening that day. Storms were on and off so for safety reasons, we made the decision to keep the pool closed. I do want to inform you that it is no longer hilton standard to have clocks in the room, but we have them at front desk upon request. We have irons at request as well. Thank you so much for your positive statements about our common areas, as well as the breakfast and checkout employee providing good service!! Your comments are important to us, and we will discuss this feedback with our team. I do hope we have the opportunity in the future to redeem ourselves with an improved experience here at the DoubleTree by Hilton in Jackson Tennessee
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Grup seyahati yolcusu
Yorum tarihi: 26 Tem 2026
Joy's 80th birthday party
Good service
Setting up the event
Buffet food was tasty just great
Room pricing and rooms were excellent
Setting up the event
Buffet food was tasty just great
Room pricing and rooms were excellent
Otel yanıtı
Yorum tarihi: 28 Tem 2026
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
İş için seyahat eden kişi
Yorum tarihi: 8 Tem 2026
Konaklama tarihi: Haz 2026
Exceptional!!!!
Our experience at the DoubleTree in Jackson TN was exceptional from start to finish!
A special thank you to Mary Ross, who was phenomenal in helping us plan our training. She was professional, attentive, and made sure every detail was taken care of. Everything was organized and ready on time, allowing our event to run seamlessly.
The food was absolutely delicious! Every meal exceeded our expectations, and Giviona did an outstanding job coordinating and presenting our meals. You could truly see the pride he takes in his work, and his attention to detail did not go unnoticed.
The entire staff went above and beyond to cater to our every need, providing outstanding hospitality throughout our training. Their commitment to excellent customer service made our training a tremendous success.
Whether you're planning a business meeting, training, conference, or simply looking for a great place to stay, I highly recommend the DoubleTree in Jackson. The food, service, and hospitality are a perfect 100! We will definitely be back!
A special thank you to Mary Ross, who was phenomenal in helping us plan our training. She was professional, attentive, and made sure every detail was taken care of. Everything was organized and ready on time, allowing our event to run seamlessly.
The food was absolutely delicious! Every meal exceeded our expectations, and Giviona did an outstanding job coordinating and presenting our meals. You could truly see the pride he takes in his work, and his attention to detail did not go unnoticed.
The entire staff went above and beyond to cater to our every need, providing outstanding hospitality throughout our training. Their commitment to excellent customer service made our training a tremendous success.
Whether you're planning a business meeting, training, conference, or simply looking for a great place to stay, I highly recommend the DoubleTree in Jackson. The food, service, and hospitality are a perfect 100! We will definitely be back!
Otel yanıtı
Yorum tarihi: 28 Tem 2026
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. Thank you so much for the recognition of Mary and Giovanni! I do hope we have the opportunity to welcome you to our hotel again in the future!
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
İş için seyahat eden kişi
Yorum tarihi: 3 Tem 2026
Konaklama tarihi: Haz 2026
THE BEST HOTEL AND STAFF IN WEST TN!!
The staff at this Doubletree is amazing. Mary, Yassalyn, Trey, Jorge, Raven, Iesha, and Dana, made my stay the week of June 14-20th, the most pleasant I have I experienced all summer. And Bianca Wilson was so helpful and very nice. She kept my room clean, stocked and spotless. Her pleasant smile and warm greetings made my day. She deserves a raise. In fact THEY ALL DESERVE A RAISE AND 2 WEEKS PAID VACATION!!!
Otel yanıtı
Yorum tarihi: 28 Tem 2026
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. Thank you so much for the recognition of our employees! I will personally make sure they see this! I do hope we have the opportunity to welcome you to our hotel again in the future!
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Bölgeyi keşfedin
1770 US-45 BYP, 38305, Jackson, Birleşik Devletler|Şehir merkezinden 5,61 km
Bilmeniz gerekenler
Evcil hayvanlara izin verilmez
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
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DoubleTree by Hilton Hotel Jackson: SSS
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